Frequently Asked Questions

Frequently Asked Questions

  1. Do you ship all over Peru?

Yes, we ship all over Peru. We also offer international shipping to Aguas Verdes in Ecuador and Desaguadero in Bolivia . We are committed to ensuring that your products arrive in the best condition and as quickly as possible.

  1. How are shipments to provinces managed?

We work with several shipping agencies located in the district of La Victoria , ensuring that your orders arrive safely. In case you need another shipping point outside this district, we can coordinate an alternative that suits your needs. We recommend that you contact us beforehand to coordinate the shipment in detail.

  1. How long does the delivery service take in Metropolitan Lima?

For shipments in Metropolitan Lima , we offer two delivery options:

  • Regular delivery service : Orders are delivered within 24 hours.
  • Express service : Through applications such as inDriver and Cabify Entregas , we make express deliveries that arrive within 1 hour after payment confirmation, provided that the products are in stock and after prior coordination.

  1. What is the processing time for shipments to provinces?

The processing time for shipments to provinces is up to 48 business hours from the time of purchase. This means that, under normal circumstances, the packages will be delivered to the shipping agency within this time frame. On holidays or in the event of strikes and stoppages, the time frame may be extended, as these days do not count as business hours.

  1. What payment methods can I use?

In our online store, we accept credit and debit card payments of all types and also Yape . Currently, we are working on an integration with Culqi to incorporate other payment methods, such as Yape and Plin , in a more convenient way.

In our physical store, you can pay with cash , Yape , Plin , bank transfers from all banks , and credit and debit cards of any kind.

  1. Do you have any kind of discount for bulk purchases?

Yes, we offer special discounts for bulk purchases. We invite you to contact our customer service team for more information on pricing and conditions.

  1. How can I place an order online?

To place an order, simply browse our catalog, select the products you want and add them to your cart. Then, follow the payment instructions to complete your purchase.

  1. Can I modify or cancel my order after I have placed it?

If you need to modify or cancel your order, please contact us as soon as possible. We will do our best to accommodate your request before shipping is processed.

  1. How are your products stored and shipped?

We ensure that all our products are stored in optimal conditions and shipped in secure packaging to preserve their quality during transport.

  1. Do you have a loyalty or rewards program for frequent customers?

Yes, we have a loyalty program that rewards our frequent customers. Make sure to sign up to receive updates on special promotions and benefits.

  1. What is your return and refund policy?

We accept returns within a certain time frame if the product is in original condition. For more details on our return and refund policy, please see our terms and conditions section.

  1. Where are your physical stores located?

Our stores are located in [include addresses or cities]. You can find the nearest location by using our online store locator.