Terms and conditions

1. INTRODUCTION

These Terms and Conditions (hereinafter, "T&C") regulate the use of the online store of Sweet Lucyen SAC (hereinafter, "The Company" or "Sweet Lucyen"), dedicated to the sale of accessories for the preparation of pastries, including molds made in Peru and imported products. By accessing our website www.sweetlucyen.com (hereinafter, the "Platform"), the user (hereinafter, "User" or "Users") agrees to comply with these T&C.

2. ACCEPTANCE OF TERMS

Use of the Platform implies that the User has read, understood and accepted the T&C. If the User does not agree with these terms, he/she must refrain from using the Platform.

3. PRODUCTS AND OFFERS

The Company reserves the right to modify the prices, descriptions and availability of the products offered on the Platform at any time and without prior notice. Product images are for illustrative purposes only and may vary in appearance.

4. PURCHASE PROCESS

Users can place their orders through the Platform. It is the User's responsibility to provide accurate and complete information during the purchasing process. The Company is not responsible for delivery errors caused by incorrect information.

5. PAYMENT METHODS

The Company accepts various forms of payment, which will be specified on the Platform. It is important that the User follows the instructions provided to successfully complete the transaction.

6. SHIPPING POLICY

Orders will be sent to the address provided by the User. The Company undertakes to process and dispatch orders within the time indicated on the Platform, although it is not responsible for delays caused by the courier company or situations beyond its control.

7. RETURNS AND REFUNDS

The Company accepts returns of products if they are defective or do not match the description on the Platform. The User must inform the Company of their intention to return the product within 7 days of receipt. The products must be in their original condition and unused.

8. PERSONAL DATA PROTECTION

Sweet Lucyen SAC is committed to protecting the privacy of Users and handling their personal data in accordance with applicable laws. The data collected will be used only to process orders and improve the User's experience on the Platform.

9. MODIFICATIONS TO TERMS AND CONDITIONS

The Company reserves the right to modify these Terms and Conditions at any time. The changes will be effective upon their publication on the Platform. The User is advised to regularly review the Terms and Conditions to be informed of any updates.

10. CONTACT

For questions or comments regarding these Terms and Conditions, the User may contact Sweet Lucyen SAC through the contact channels available on the Platform.